Johor, Kedah, Kelantan, Melaka, Negeri Sembilan, Pahang, Penang, Perak, Perlis, Selangor, Terengganu, Kuala Lumpur, Putrajaya
Malaysia (East)
Sabah and Sarawak
Taiwan
Taipei
Philippines
Manila
Thailand
Bangkok
Vietnam
Hanoi and Ho Chi Minh
Japan
Tokyo and Osaka
Uni Arab Emirates
Abu Dhabi and Dubai
Arab Saudi
Riyadh
Shipping origin
Shipments can be originated from all cities in Indonesia.
Delivery estimates
Delivery estimates exclude Sundays, national holidays, and customs clearance for goods in the destination country.
Maximum dimensions
Maximum weight and volumetric weight of a shipment is 30 kg, except for shipments to Singapore and Malaysia, where the maximum length, width, or height of a shipment in one STT is 100 cm. (This does not apply to Lion Parcel applications.)
Volumetric weight calculation
Domestic
International (INTERPACK)
(Length x width x height) / 6,000
(Length x width x height) / 6,000
Weight rounding terms
Domestic
International (INTERPACK)
1,01 kg = 1 kg
1,01 kg = 2 kg
2,01 kg = 2 kg
2,01 kg = 3 kg
Insurance
Compensation for loss or damage follows Lion Parcel’s policy:
Non-Premium (without insurance).
Premium (with insurance coverage).
The commodities that can be shipped include general commodities and Dangerous Goods (DG) of classes 3, 6, and 9, with the condition of confirming the commodity information with the relevant POS partner.
General Commodities
Items that may pose risks to health, safety, property, and the environment if not handled, stored, or transported according to regulations set by international agencies.
Dangerous Goods (DG)
Items that may pose risks to health, safety, property, and the environment if not handled, stored, or transported according to regulations set by international agencies.
Dangerous Goods kelas 3:
Flammable Liquid
Dangerous Goods kelas 6:
Toxic (Poisonous Materials)
Dangerous Goods kelas 9:
Miscellaneous (Hazardous Materials)
Submit claim
Only applicable for damaged/lost items:
Fill out the claim submission form on the website, app, or customer service (CS). Log in to the shipping dashboard on the website within 7 days after receiving the item.