Lion Parcel Jasa Pengiriman Paket Kecil dan Besar yang Bisa COD Ongkir

Terms of claim compensation

Shipping with insurance

All insurance costs and processes are covered by the insurance provider partnered with Lion Parcel.

Our partnered insurance provider covers lost or damaged shipments according to the item price declared when the receipt is issued, with a maximum reimbursement of Rp150.000.000.

Shipping without insurance

The maximum claim compensation is 10x the shipping cost stated on the receipt, in accordance with Government Regulation No. 15 of 2013.

Package claim submission process

Beware of scams! Lion Parcel’s official WhatsApp number is 08111 956 1000 only.

Report issue

Late: Max. 7 days after receive

Damage: Max. 7 days after receive

Loss: Max. 30 days from receipt date

Fill form

Upload the required documents

Processing

Max. 7 working days

Report issue

Late:

Max. 7 days after receive

Damage:

Max. 7 days after receive

Loss:

Max. 30 days from receipt date

Fill form

Upload the required documents

Processing

Max. 7 working days

Report a package issue

Check 3 types of package issues before submitting your claim:

Late package delivery

If your package late, submit a report maximum 7 days of receiving it.

Damage package

If your package damaged, submit a report maximum 7 days of receiving it.

Lost package

If your package lost, report it maximum 30 days from the receipt date.

Complete the claim form

Fill in your data & upload the required documents to proceed your claim.

Fill in the claim form

Click the Submit package claim button and enter the required data in the form

Upload your ID card photo (KTP)

You can upload the sender’s or recipient’s ID (KTP)

Upload a photo of your bank book cover

Ensure the name on the bank account book matches the name on the uploaded ID (KTP)

Upload proof of transaction

Upload an invoice, receipt, proof of transfer, or transaction chat. For damaged packages, don’t forget to upload photos of the damaged packaging and items.

Click submit claim & waiting the process

After submission, wait up to 7 working days. Click Track claim to check your status claim.

Got a package issue? Claim it with ease!

Lion Parcel is always reliable to help with your claim process.

Submit package claim

Track claim

What is package claim?

Terms of claim compensation

Shipping with insurance

Shipping without insurance

Got a package issue? Claim it with ease!